Shipping and Return Policy

At Pro Gaming, we strive to ensure a smooth and transparent shopping experience for our customers. However, there are certain circumstances under which we may need to cancel orders:

1. Limited Availability: Orders may be canceled if the requested quantity exceeds available stock, or if there are inaccuracies or errors in product or pricing information. Additionally, orders may be canceled if our fraud avoidance department identifies any issues or if we detect manipulation of accounts to place multiple orders.

2. Verification Requirements: In some cases, additional verifications or information may be necessary before we can accept an order. We will promptly notify you if your order is canceled or if we require further information. 

3. Refund Process: If your order is canceled after your credit card has been charged, the charged amount will be refunded to your account. We kindly ask that you provide us with your bank details for the refund process. Please note that no cash disbursements will be made under any circumstances.

4. Product Descriptions: While we make every effort to ensure the accuracy of product information on our website, we rely on information provided by suppliers. Despite our best efforts, errors in product descriptions may occur. We cannot guarantee that product descriptions are entirely error-free, but we continuously strive for accuracy.

We appreciate your understanding and cooperation regarding our cancellation policy. Should you have any questions or concerns, please don’t hesitate to contact our customer support team. We’re here to assist you every step of the way.

Return Policy

We understand that sometimes a product may not meet your expectations, and we’re here to make the return or exchange process as hassle-free as possible. Please familiarize yourself with our return policy guidelines:

1. Time Frame: Customers must initiate a return or exchange within 14 days from the date of purchase.

2. Condition of Item: To be eligible for a return or exchange, the item must be in resalable condition, meaning it must be unused and in the same condition as received. This includes having the original packaging and all accessories, labels, and any “free gifts” or bonus items that were included with the purchase.

3. Refund Details: Please note that shipping charges will not be refunded for return requests initiated by the customer, as these costs have already been incurred by us. Only the amount for the purchased product will be refunded. 

4. Defective Items: If an item purchased is found to be defective within 24 hours, Pro Gaming will arrange for collection and replacement directly from the vendor. For defects identified after 24 hours, our customer support team will provide information on the nearest Pro Gaming service center or the supplier’s service center.

5. Exclusions: Certain products may not be eligible for return, such as those purchased with gift coupons, bundle offers, special promotions, or during sales campaigns. Replacement is only possible within 14 days of delivery if defects or missing parts are proven. 

6. Warranty Exclusions: Products damaged due to incorrect usage, such as electrical issues, water damage, or repairs by unauthorized workshops, will not be accepted under warranty terms. 

7. Virtual Products: Please note that virtual products, including iTunes cards, Google Play gift cards, PlayStation cards, and others, are excluded from our standard 14-day return policy.

8. Dead Pixels: For monitors, a minimum of 3 dead pixels is required to claim a replacement within 14 working days, provided that the original box, inner packing, and all accessories are returned. After 14 days, warranty service may be claimed for a minimum of 3 dead pixels.

9. Customer Responsibility: Customers are responsible for delivering, sending, or bringing the product to our authorized service center within 14 calendar days to claim support.
10. Return Requirements: When returning a product within 14 working days, customers must ensure that all accessories, the original box, inner packing, and any catalogs are included. 

We value your satisfaction and are committed to providing support throughout the return or exchange process. If you have any questions or require assistance, please don’t hesitate to reach out to our customer support team.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@programingkw.com and send your item to: Tunis Street, block 7, Basement Shop Number 281, Al-Rehab Complex, Hawalli Kuwait City , Kuwait 00965

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Tunis Street, block 7, Basement Shop Number 281, Al-Rehab Complex, Hawalli Kuwait City , Kuwait 00965

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@programingkw.com for questions related to refunds and returns.

How Refunds are Issued?

Payment	Return	Receiving Period
K-NET	By Bank	Up to 10 Business Days
Visa/ Master	By Bank	Up to 15 Business Days
Cash	Cash	Up to 7 Working Days